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Personal Reflection: In the course I have learned that ground-breaking business communication is the key for any organization to push ahead. The last few months have been a fantastic learning experience for me where I have found out about different acquaintances of business communication. On further course, I have profited the knowledge concerning various activities and practices which can be implemented in order to rectify the issues regarding communications. Throughout the course, I find various means of learning concepts and theories specialized naturally to assign the better understanding of business communication.
The learning comprises of different theories and practices of business communication in the entire course which can be described as:
Theory 1: Communication: Understanding the Process
This was the first module of the course that reflects the ethics of effective communication, communication process and types of communication (verbal, non-verbal and listening). In an informal setting, the verbal communication is the most common form of communication. The non-verbal communication like eye-contact, expressions are also a powerful form of communication. I have learned that the people can face certain challenges to exercise the non-verbal form of communication. There is a scope of improvement and I believe that I am on a continuous learning path of communication and ethics in communication. As a conclusion, I can say that listening is also an important form of communication and it is important that the people should have good listening skills.
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Theory 2: Presentation: Communicating to an Audience
In this theory I have learned about the presentation techniques. In this module I have learned that the presentations are effective only when they can catch the attraction of audience. One of the most basic challenge for me while doing any presentation is to understand the audience. However, I would also like to say that I have learned a lot about the art of making presentation. This course has provided me a platform where I have learned about the intricacies involved in effective presentations making skills.
I have few of the skills and I always try to create interactive presentations. However, it would be correct to say that there is no end to the learning and this theory, or this course has provided me a platform to learn about the various ways to conduct the oral and training presentations.
Theory 3: Business Writing
In this theory, I learned about the various genres of effective business communication like report writing, email communication, resume writing. Personally, before starting this theory, I was not aware of the need of the cover page while writing resume. In this module I learned that cover page is a powerful platform too. This module has also helped me to increase my report making skills. For example, the reports should start with an Executive Summary and it should have effective Conclusion. All these skills are important to learn that I have learned in this part of theory.
Theory 4: Communicating in Teams and Groups: Process Communication
The very first learning concept in this part of the course drags me to the understanding the process of group decision making and formal and informal meeting processes. I have learned that in the process of group decision making, Leadership is important. And, before starting this course, I only had a high-level view of formal and informal communication. This theory helped me to deep dive in the concepts of formal and informal communication.
Theory 5: Cross Cultural Communication: Communication Barriers
I definitely agree with authors standpoints regarding a harmonious workplace if leaders and employees have knowledge about ones’ cultures and countries. The probability is that these individuals will have mutual insight about others’ cultures, especially information that can minimize the occurrence of prejudice, discrimination and ethnocentrism. This signifies that building respect and trust can be nurtured within these kinds of environments, as leading and directing is correlated with building strong relationships between leaders and followers by influencing followers positively to achieve a common goal.
As a conclusion I can say that I used to have a lot of personal constraints while indulging in the interpersonal communication. I used to think that I would not be able to communicate well. In this theory, I learned that personal hindrances are one of the biggest challenges of interpersonal communication that causes barriers in the interpersonal communication.
