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Importance of Equality among Clients in Business

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In my own area of responsibility I believe that in the circumstances of equality should mean that each client should be treated the same and fairly whilst still catering to their individual needs. We also have policies in place to prevent racial, gender or religious discrimination as is it zero tolerance within our company. This can be proven by the 2010 Equality Act made to fight against discrimination. Ways in which we create a diverse and safe workplace is by following the Race and Relations Act 1976 to ensure there is no discrimination towards clients or staff with different backgrounds, ethnicities and beliefs.

We ensure our business uses positive behaviour so that the staff and clients have an equal opportunity within the business to show their individual characteristics and feel as though they have no judgment and feel as though they will no that they will not be unfairly exuded from certain situations. This is underpinned by the Disability Discriminations Act 1995. In my own area of responsibility, each individual is treated with respect whatever their race, disability, sexuality, religion, or beliefs. All clients are treated fairly and with respect and are assisted in a way that suits them so that they can reach their full potential.

Everyone has different ways of learning and we are there to adapt to their learning ability so that they do not feel excluded because they can not do something. If someone has a physical disability for example we make sure that we can cater for a wheelchair or hand rail’s or just to make the activity more friendly to their needs by altering the way something is done. For example, we have a forest academy class which requires a lot of walking, usually on uneven ground. If an individual with a physical disability wishes to come along, staff ensure that the trip out is to somewhere flat and easily accessible for the wheelchair user, such as Westport Lake (where there is flat ground but it is still a natural environment which all service users can enjoy).

We want everyone to enjoy what they are doing, so if they can suggest something to make things better for themselves or others we listen to their suggestions and implement them to suit the clients’ abilities. All clients are included in all areas of our service where appropriate. For example, if a client has limited physical abilities, we adapt or alter their options through a discussion with said client. Additionally, another practice that underpins equality, diversity and inclusion in my area of responsibility is to make sure that each person is treated fairly.

No two people are the same and therefore the way they are treated should be based on their abilities and individuality. For example, we have a client who has no road sense, so when we are out with him we ask him to be linked with a staff member. This is not to humiliate him but to support him and give him the opportunity to do activities which he wants to do but in a safe way. Other service users may have the ability to walk independently with staff supervision when out in the community. Service users are treated differently in order to ensure their safety, independence, and quality of life.

References

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Importance of Equality among Clients in Business. (2021, Jan 16). Retrieved from https://samploon.com/importance-of-equality-among-clients-in-business/

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