Table of Contents
Businesses that have engaged extra effort into spending in better customer experience are reported to increase its revenue. This proves the idea that today’s customers value their purchasing experience as much as they do the product. Nonetheless, this doesn’t mean that small businesses with restricted capital will inevitably be left behind. These are my plans on giving quality service.
Mind the Before and After Customer Experience
The best customer experiences start before someone actually becomes a customer. From the moment that someone comes into that door, whether it’s online or a brick and mortar, they should feel cared for and understood. Let’s face it, we are in hospitality industry from the word itself, we take care of people.
Go Beyond Standard Operating Procedures
Ordinary operating procedures are very valuable, but they merely provide a framework within which to work. To deliver the best customer service experience, you should be acquainted enough with this framework to be able to “finesse” it as needed to accommodate your consumer. Remember: without your customer, you won’t need a framework. The reverse is not true. One way to do this is to make the experience when they arrive appealing
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Build a Community with Your Store
Enhancing the in-store experience is vital, and brands and dealers need to come up with out-of-the-box techniques to elevate this experience in 2019. Recently, we’ve seen many successful businesses leverage their physical stores for community events, finding ways to connect with the customer beyond the shopping experience. Giving back is the best part in my concept. Like in my previous homework I want to spread peace through music, food, and poetry and with that I think it would help me build a community.
Don’t Leave Negative Reviews Unattended
When guests leave an undesirable review, they are giving you a second chance to make their experience improved — personalize your response and address their concerns. Don’t use an obvious “copy-paste auto-response template”. Doing this often has the conflicting effect to what you’re meaning and annoys the already unhappy customers because they believe that you don’t care about their experience and couldn’t be bothered to take the time to make it right
Take Good Care of Your Employees First
Here’s an old saying, “If your employees aren’t happy, your customers aren’t happy.” Taking care of your employees and making sure they always have the proper tools and support to do their job is imperative. I may need to do weekly trainings or everyday if needed.
Conclusion
Providing the best customer experience is not exclusively limited by a firm’s budget or size. In fact, some of the best feedback responses from customers are about their buying experiences that hardly cost anything at all. I had to make sure that my team is well taken care off first then work on my service with them. It may take a lot of practice and trainings but it’s something that could go a long way.
Works Cited
- Kandampully, Jay. Services Management. 2nd Edition. Prentice Hall, 2015. VitalBook file. The Art Institutes.
- “25 Exceptional Customer Service Strategies, Tips, and Ideas.” Fit Small Business, Fit Small Business, 19 Oct. 2018, fitsmallbusiness.com/customer-service-strategies/.
- Kimanuka, Oscar. “Why Customer Service in Hospitality Industry Is Everything.” The New Times | Rwanda, 11 Dec. 2014, www.newtimes.co.rw/section/read/183956.
- Kime, Corey. “Two Benefits of Having Customer Service Standards.” Lessonly, 14 Aug. 2018, www.lessonly.com/blog/two-benefits-of-having-customer-service-standards/.
